Privacy Policy

Welcome to LetsFix. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

1. Information We Collect

1.1 Personal Information

We collect personal information that you provide directly to us when you:

• Create an account: Name, email address, phone number, password
• Complete your profile: Date of birth, gender, address, profile photo
• Verify your identity: Ghana Card information, government-issued ID, selfie photos
• Register as a service provider: Professional certifications, business information, skills, experience, portfolio images

1.2 Location Information

We collect precise location data to:

• Connect you with nearby service providers
• Enable real-time tracking during service delivery
• Improve our location-based services
• Verify service completion at the correct location

You can control location permissions through your device settings, but some features may not function properly without location access.

1.3 Financial Information

We collect payment information to process transactions:

• Mobile money account details
• Payment card information (processed securely via Paystack)
• Transaction history
• Wallet balance and transaction records

Note: We do not store complete payment card details on our servers. Payment processing is handled securely by our payment partner, Paystack.

1.4 Usage and Device Information

We automatically collect:

• Device information (model, operating system, unique device identifiers)
• App usage data (features used, time spent, interactions)
• Log data (IP address, access times, app crashes)
• Cookies and similar technologies for app functionality

1.5 Communications

We collect and store:

• In-app messages between customers and service providers
• Customer service communications
• Reviews and ratings
• Feedback and survey responses

2. How We Use Your Information

2.1 To Provide Our Services

• Create and manage your account
• Connect customers with service providers
• Process bookings and payments
• Enable communication between users
• Provide customer support
• Send service-related notifications

2.2 To Ensure Safety and Security

• Verify user identities and credentials
• Conduct background checks on service providers
• Detect and prevent fraud
• Monitor and improve platform security
• Resolve disputes and enforce our terms

2.3 To Improve Our Services

• Analyze usage patterns and trends
• Develop new features and services
• Personalize your experience
• Conduct research and analytics
• Test and optimize app performance

2.4 To Communicate With You

• Send booking confirmations and updates
• Provide customer support
• Send promotional offers (with your consent)
• Share important service updates
• Request feedback and reviews

3. How We Share Your Information

3.1 With Other Users

• Customers see: Service provider name, photo, ratings, reviews, services offered, location (approximate)
• Service providers see: Customer name, photo, location for service delivery, contact information for bookings

3.2 With Service Providers

• Payment Processing: Paystack processes payments securely
• Cloud Services: Firebase stores app data and provides authentication
• Analytics: Firebase Analytics helps us understand app usage
• Notifications: Firebase Cloud Messaging delivers push notifications

3.3 For Legal Reasons

We may disclose information when required to:

• Comply with legal obligations or court orders
• Enforce our Terms of Service
• Protect the rights, property, or safety of LetsFix, our users, or others
• Investigate fraud or security issues

3.4 Business Transfers

If LetsFix is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

3.5 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

4. Data Security

We take data security seriously and implement industry-standard measures:

4.1 Technical Safeguards

• Encryption of data in transit (SSL/TLS)
• Encryption of sensitive data at rest
• Secure authentication with two-factor authentication
• Biometric login support
• Regular security audits and updates

4.2 Organizational Measures

• Limited access to personal data by employees
• Confidentiality agreements with staff and partners
• Regular security training
• Incident response procedures

4.3 Payment Security

• PCI-DSS compliant payment processing via Paystack
• Escrow system for secure fund management
• Transaction monitoring for fraud detection
• Secure wallet implementation

Important: While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Your Rights and Choices

5.1 Access and Update

You can access and update your personal information through:

• Your profile settings in the app
• Contacting our support team

5.2 Data Deletion

You have the right to request deletion of your account and personal data:

• Go to Settings > Account > Delete Account in the app
• Contact us at privacy@letsfx.co
• Some data may be retained for legal or legitimate business purposes

5.3 Location Services

You can control location permissions:

• iOS: Settings > Privacy > Location Services > LetsFix
• Android: Settings > Apps > LetsFix > Permissions > Location

5.4 Marketing Communications

You can opt out of promotional communications:

• Click "unsubscribe" in any marketing email
• Adjust notification settings in the app
• Contact us to opt out

Note: You cannot opt out of service-related communications (booking confirmations, payment receipts, etc.).

5.5 Data Portability

You can request a copy of your personal data in a machine-readable format by contacting privacy@letsfx.co.

6. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Specific Retention Periods:

• Account information: Until you delete your account, plus 30 days
• Transaction records: 7 years (for tax and legal compliance)
• Chat messages: 2 years after last activity
• Location data: 90 days unless needed for dispute resolution
• Verification documents: Duration of account plus 1 year

7. Children's Privacy

LetsFix is not intended for users under the age of 18. We do not knowingly collect personal information from children under 18.

If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@letsfx.co.

8. International Data Transfers

Your information may be transferred to and processed in countries other than Ghana, including:

• United States (Firebase/Google Cloud servers)
• Other locations where our service providers operate

We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

9. Third-Party Links and Services

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

Third-Party Services We Use:

• Firebase (Google): Backend infrastructure and analytics
• Paystack: Payment processing
• Google Maps: Location and mapping services

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in our practices
• New features or services
• Legal or regulatory requirements

We will notify you of any material changes by:

• Posting the new Privacy Policy in the app
• Sending you an email notification
• Displaying an in-app notification

Your continued use of LetsFix after changes become effective constitutes acceptance of the updated Privacy Policy.

11. Your Consent

By using LetsFix, you consent to:

• The collection and use of information as described in this Privacy Policy
• The transfer of your information to our service providers
• The use of cookies and similar technologies

12. Ghana Data Protection Act Compliance

LetsFix complies with the Ghana Data Protection Act, 2012 (Act 843). You have rights under this Act, including:

• Right to be informed about data collection
• Right to access your personal data
• Right to correct inaccurate data
• Right to object to data processing
• Right to data portability
• Right to lodge a complaint with the Data Protection Commission

For questions about your rights under the Ghana Data Protection Act, contact us or visit the Data Protection Commission website.

13. Additional Information for Specific Users

13.1 For Service Providers

As a service provider, additional information is collected and displayed publicly:

• Professional certifications and credentials
• Portfolio images and work samples
• Ratings and customer reviews
• Service pricing and availability
• Response time and completion rate statistics

13.2 For Customers

Customer information is kept more private, with limited sharing:

• Only name and photo are visible to service providers you book
• Your reviews are public but anonymized if you choose
• Location is only shared with providers for active bookings
• Payment information is never shared with service providers

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This Privacy Policy is effective as of December 2, 2024